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Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original tags and packaging where applicable
- Be accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Intimate or hygiene-related items where applicable
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Please include your order number and clear photos so we can resolve the issue promptly.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
- If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.
- For returns due to customer preference (such as ordering the wrong size or changing your mind), the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are generally non-refundable unless the return results from our mistake.
Exchanges
We offer exchanges for defective or damaged items, subject to product availability.
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the return procedure.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team: